During the month where soccer was the lead actor, the brand launched an innovative campaign by using eﬀective hashtags, inﬂuencers and Twitter’s advertising tools.
Garbarino was founded in 1951 as a business dedicated to selling vinyl discs and audio equipment. Today, it is a leading retailer of appliances and technology for the home. It has more than 110 subsidiaries and is continuing to expand, choosing strategic outlets such as shopping centers, malls and pedestrian boulevards
Garbarino faced the challenge of generating consistent conversation with Twitter users in Argentina during one of the most important sporting events in the world. The key was to capture users’ attention amid the large volume of buzz. The brand also sought to increase the number of @garbarino followers and to drive traffic to the website.
How can a retail brand innovate in a live moment when conversation volume is at a peak?
At the height of soccer season, the brand launched a campaign including Promoted Trends, Promoted Tweets and Promoted Accounts using the slogan “Garbarino connects you more than ever.”
The Promoted Trends were used on key Argentinian soccer team match dates with hashtags like #somoshinchas2014si, #EsDeHinchas2014 and #Hinchas2014.
The Promoted Tweets reached followers and non-followers thanks to targeting @usernames and interests like business, events, sports, hobbies, technology and computing. The brand also used TV conversation targeting to reach users who were talking on Twitter about soccer programs or the tournament. Moreover, the brand worked with influencers who created exclusive content for the platform.
The Promoted Account remained active throughout the course of the campaign to increase the number of followers.
New followers during the campaign
Mentions of #Hinchas2014 & @garbarino
Engagement rate (more than five times that of the country benchmark)
Key to Success
REACH BEYOND YOUR TV AD
With TV conversation targeting, it is possible to reach the right people in the right moment with your messages without purchasing a television ad. Furthermore, hashtag integrations with TV ads boost conversation on Twitter.
COMBINE TWITTER PRODUCTS TO MAKE THE MOST OF THEM
Strengthen your campaign by using Promoted Trends, Promoted Tweets and Promoted Accounts to gain visibility, organize the conversations and extend the reach of your message.
LEAN ON YOUR INFLUENCERS TO ACHIEVE GREATER ENGAGEMENT
Partnerships with celebrities who can share content related to your brand during a campaign can be very useful. Doing so helps to attract more followers and increases the level of engagement.
“#Hinchas2014 was established from the beginning as a 360º campaign, and it was an important integration between the online and the oﬄine. We found on Twitter a strategic ally that allowed us to appear in the middle of the conversation and become relevant. Using Promoted Trends on key dates also allowed us to extend the reach of our communications and, at the same time, to generate a lot of traﬃc to e-commerce. The Promoted Tweets targeting let us use diﬀerent types of messages according to diﬀerent user proﬁles. The integration of a hashtag in our ads allowed us to drive oﬄine traﬃc online. TV conversation targeting also helped us reach audiences interested in our theme: the soccer”.
Digital Media & Social Media Manager Garbarino