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Bimbo Mexico and #LosVisitantes take control of the conversation on Twitter

Mexico



With the creation of the online series “Los Visitantes”, the brand caught the interest of soccer fans during the most important football season.



The Brand

Born in 1945, Grupo Bimbo produces, distributes and commercializes nearly 10,000 products, including packaged bread, home-style pastries, cookies, candies, chocolates, sweet and savory snacks, packaged corn tortillas and toasted bread, among others. The Group include more than 100 prestigious brands such as Bimbo, Marinela, Milpa Real, Tía Rosa, Oroweat, Entenmann´s, Thomas’, Boboli, Mrs. Baird’s, Barcel, Ricolino, Coronado, La Corona, Pastelerías El Globo, Suandy, among many others.

Challenge

During the most important sporting event in the world in 2014, Bimbo identified a unique opportunity to boost its account @SoyBimboNito with two purposes: differentiate itself among the Mexican soccer team sponsors and entertain the Twitter audience.

How does a CPG brand assume an active role in conversations about the world’s most important soccer event without being an official sponsor?

Solution

In this context, @SoyBimboNito developed an online series called ‘Los Visitantes’ in which five fictitious Mexican players traveled to different countries to confront those who would be their opponents in this year’s biggest soccer tournament.

With a unique humorous tone, the series achieved impact through Twitter’s Promoted Products: the videos were shared through the account @SoyBimboNito with Promoted Tweets; the hashtag #LosVisitantes was boosted by a Promoted Trend; and additionally, the brand promoted its handle through a Promoted Account targeted by handles and interests like music, movies, games, sports, among others.

Promoted Tweets used TV conversation targeting, choosing the most popular TV shows in the country, to maximize reach.

Moreover, the brand used a Website Card that allowed it to drive traffic to its official website where users could watch every single episode of ‘Los Visitantes.’

 

Results

5.8

Impression with the Promoted Trend #LosVisitantes


227K

Impressions of the associated Tweet


19.346

New followers of the Promoted Account @SoyBimboNito


TV Conversation Targeting

  • The Tweets that used TV conversation targeting had between 4-6% engagement rate, 2x higher than the benchmark of the country. Some Tweets reached an engagement rate of 10%, meaning five more times than the benchmark.
  • The amount of followers reached accounted for more than double the average for Mexico. A 10% of the global visits to “Los Visitantes” chapters came from Twitter.

Key to Success

  1. 1

    HIGHLIGHT YOUR WEBSITE CONTENT IN THE USERS’ TIMELINE WITH A WEBSITE CARD

    In order to drive more traffic to its website, @SoyBimboNito used a Website Card to connect the Mexican audience with the series ‘Los Visitantes’.

  2. 2

    REACH BEYOND YOUR TV ADS

    Users who watch TV in Mexico are increasingly connected to the Internet through different devices. In this sense, TV conversation targeting was very important for #LosVisitantes because it let @SoyBimboNito target the TV shows they wanted to reach and connect with the correct audience.

  3. 3

    ORGANIZE THE CONVERSATION WITH A SIMPLE HASHTAG

    @SoyBimboNito drove mass awareness and engagement with its campaign by using the Promoted Trend #LosVisitantes. All campaign Tweets included the hashtag, which was simple and easy to remember. This clear and consistent call to action made it easy for users to get involved.

Testimonials

“En la campaña Los Visitantes, Bimbo demostró que ante medios masivos de comunicación saturados, los nuevos formatos de pauta digital precedidos de un contenido adecuado de calidad y ligado a un evento de semejante talla, generan vínculos emocionales con los consumidores. De esta manera, además de contar con un cariño especial hacia la marca, encuentran coherencia entre lo que buscan, comentan y consumen en Twitter y en las diferentes plataformas que conforman el entorno digital de Bimbo en México”.

Guillermo Mauricio Guerrero Rojas
Digital Manager Bimbo S.A

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